City Public Transport

Dear Ljubljana City Public Transport Passengers

In order to make your staying in Ljubljana more comfortable and mobile, we would like to offer you some of the information about Ljubljana City Public Transport.

SELLING POINTS OF URBANA CARD AND OTHER FARES at LPP Information Centres
Slovenska 56, 1000 Ljubljana: 7 am to 7 pm
Celovška 160, 1000 Ljubljana: 7am to 5 pm
and all selling points Kiosk Delo, 3DVA...

INFO ON URBANA CARD AND OTHER FARES
Tel: +386 (0)1 430-51-74, +386 (0)1 430-51-75, +386 (0)1 430-51-76
(Weekdays: 7am - 7pm)

PRAISES AND COMPLAINTS, LOST AND FOUND, CONFISCATED CARDS
+ 386 (0)1 58 22 506, +386 (0)1 58 22 420
Weekdays: 8am - 2pm

INFORMATION (schedules, routes, info for passengers with special needs)
24 hours daily: + 386 (0)1 58 22 425

E-MAIL
General: mail@lpp.si
Urbana card: urbana@lpp.si

WEB SITE
www.lpp.si

GENERAL INFORMATION
Terms of use, schedules, fares, types of Urbana cards and types of tickets are available on www.lpp.si and at LPP Information Centres. Entering and exiting is permitted only at designated stops. Passengers may only enter through the front door next to the driver and exit through the other doors. If you wish to exit please step to the exiting doors before the bus stops. At bus stops located outside of Ljubljana bypass ring the driver is not required to stop the bus if there are no passengers in the bus wishing to exit and no passengers at the bus stop wishing to enter. Some busses have an exit button next to the doors that needs to be pushed for the doors to open.

The fare must be paid immediately after entry with a validation of Urbana card. Smoking, eating and drinking are not allowed on the bus. Drivers, control officers, city constables and city inspectors can deny entry and enforce the passenger to leave the bus if the passenger's behaviour represents a danger to law and order, if the passenger is visibly drunk or intoxicated or is causing damage to other passengers or the vehicle's equipment. Highly inflammable, explosive, toxic or other hazardous materials, firearms and other objects forbidden by law may not be brought onto the buses. In accordance with "BUSBONTON" we ask the passengers not to address the driver during the ride, to move towards the back exit door, to give up their seat to the elderly, to consider people with special needs, not to use their rollers, skateboards or roller blades while on the bus and to take appropriate care of LPP property.

OPERATING HOURS AND BUS SCHEDULE INFORMATION
Most bus routes operate 5am - 10.30pm (Sundays from 6am). Night routes: N1 (10.30pm - 5am), 2, 5 and 6 (3.15am - midnight), N3 (9pm- 5am) and N11 (3.15am - 5am). Saturdays and Sundays no service on routes 22, 24, 28 and 29. Sundays no service on routes 7L, 8, 18, 20, 21, 27.
 

URBANA SMART CARD

City buses have electronic payment system based on no-contact smart card called Urbana. Urbana cards are electronic ticket carriers.

URBANA value card (yellow) is without a name of the holder and is transferable. You can top it up with credit up to 50 EUR (at Urbanomat top-up stations the lowest amount of credit is 1 EUR) or with transferable monthly and yearly tickets.

URBANA time card (green) is issued with the name of the holder, it is not transferable. You can top it up with a selected monthly ticket and/or with credit.

Both types of cards are valid on all Ljubljana city bus routes. The credit does not lapse. The payment must be made at the beginning of the ride by touching in your card at one of the green readers on the bus. This validation must be done every time you enter a bus. If you are using pre-paid credit you can pay for more than one passenger at the driver's reader but you must inform the driver before touching in. All points where Urbana cards can be purchased and topped-up are marked with a red round label

From January 1 2010 Urbana will be the only payment method on Ljubljana city buses. For local passengers a mobile phone payment system in also in place.

TICKETS
All tickets are carried on Urbana cards.
Value ticket: single fare paid from pre-paid credit on Urbana card that enables free transfers within 90 minutes.
Personalised monthly tickets: valid for an unlimited number of rides on all routes from the 1st day of the month until the 5th day of the following month. No photo necessary. A range of monthly tickets is available, some of them at subsidised prices. For more information please enquire at LPP Information Centres.

CONTROL AND PENALTIES
Passengers without a valid or with an unvalidated Urbana card can be asked to leave the bus and are liable to a penalty of 40 EUR. Control is performed by drivers, control officers, city constables and city inspectors.

LOST URBANA CARDS
Please report cases of lost or stolen cards immediately by calling a free phone number 080 60 77 or at LPP Information Centres. More information will be provided upon report.

CHILDREN
Children up to the age of 6 years travel free of charge. Children up to the age of 5 years are not required to have an Urbana card. Children between 5 and 6 years of age must have an Urbana card with which they have to validate, but they travel free of charge. Children's Urbana cards are available at LPP information centres.
Children up to the age of 6 years must travel with adults (over 18) or be accompanied by an older child or minor (over 10) with consent of parents, legal guardians or foster parents of the child.

No charge for transport of prams and strollers.

PASSENGERS WITH DISABILITIES
Buses marked with blue stickers with a white pictogram of a person in a wheelchair are equipped with ramps. Please ask the driver for assistance. Most city buses have one-level low floors and are equipped with audio announcers of bus stops. For tickets please inquire at LPP Information Centres. No charge for transport of wheelchairs.

ANIMALS AND LUGGAGE
Dogs on city buses are allowed except during rush hours. Dogs must be clean, healthy and on a leash. They must wear a muzzle and have a valid vaccination certificate. Other small animals can only travel in cages and in a manner that doesn't disturb or endanger other passengers. There is no fare for animal transport.
There is no additional charge for personal luggage (up to 10 kg, dimensions 30x40x50 centimetres). For excess luggage a single fare must be paid from credit on Urbana card.

LOST AND FOUND
Please hand over any found items to the driver. Found items of value are kept at LPP on Celovška cesta 160 for a month and later handed over to Ljubljana - Šiška precinct police department. Common items are kept at LPP for a year and, if not claimed, later disposed off.

LPP BUS INFO

LPP BUS INFO is real time information on bus arrivals which is available only for Slovenian mobile phones via text messages or on the website under the symbol:

HIRE LPP BUS
LPP buses offer comfort and safety during travelling. The vehicles fulfil the requirements of the valid regulation and are equipped with the ABS system, ASR, safety belts on exposed seats and a system that allows the driving off the bus stop only with closed doors. Bus maintenance is regular within the framework of permanent offices for maintenance and repairs of commercial vehicles in LPP company. Our drivers have long-lasting experience. Information: avtobus@lpp.si

ADVERTISE ON LPP BUS
Information: mediabus@siol.net

Take a ride on LPP!